Claimly is a mobile app that lets policyholders and nominees register their policies, record who should receive them, and settle a claim through a digital flow rather than a paper one. Sedawk delivered the product end to end — research, interface design, and the iOS and Android builds — around a single premise: a claim should not depend on a queue of manual reviewers.
Settlement is where trust breaks down
Insurance claim settlement is where trust breaks down. Policyholders and nominees face frustration and long delays, because verification is manual end to end — documents checked by hand, claims queued behind people rather than systems, and no way to see where a claim actually stands. For a nominee settling a claim after a death in the family, that opacity arrives at the worst possible moment.
Four stages, one rule: no step waits on a person
The product is organised around a single claim journey. Each stage had to complete without human handoff, or the promise of settlement in days rather than weeks collapses at the first queue.
One payment, explained before it is asked for
Claimly runs on a single lifetime subscription rather than a per-claim fee. That only works if the value is explained first — so the plan screen leads with a three-step primer, states the price plainly, and puts the terms and the trial-cancellation rule above the pay control rather than behind a link.
A dashboard that answers "what do I have?" first
The home screen is built around the three questions users actually arrive with: who are my nominees, what am I subscribed to, and which policies are active. Search sits at the top, quick tiles carry the rest, and partner and news content fills the space below rather than above.
Nominee records, captured once and verified
A settlement reaches the right person only if the nominee record is right. We split that capture into three short steps rather than one long form, and closed it with identity verification and a document upload — so the check happens at registration, not at claim time when it would cost weeks.
Every policy in one place, with its paperwork attached
Most households hold policies across several insurers and can rarely produce the documents on demand. The policy module consolidates them into a single list with live status, opens each one to its full terms, and keeps the PDF one tap away.
The capabilities behind the flow
Four user-facing modules, each backed by the automated checks that let a claim move without a reviewer in the loop.
What the platform carries today
Where it landed
We built an automated claims platform for policyholders and nominees across India. Machine-learning verification checks documents the moment they are uploaded, cutting processing from weeks to minutes. Multi-layer fraud detection ensures only legitimate claims proceed, and a real-time tracker gives complete visibility at every step of the journey.
The flow runs in four stages — submit, AI analysis, automated validation against the policy, and settlement paid directly to the account within days. The apps ship on iOS and Android, with a support assistant available around the clock.
“Sedawk made a complicated workflow simple. The team was responsive, practical, and easy to work with.”